Equipment Warranty & Return Policy

Equipment Warranty

If a piece of equipment proves to be faulty, Tassel agrees, at its option during the warranty period, to replace the unit with a new item of equal value, or to apply a credit for the cost of the unit to a future invoice.

No refunds will be issued. Such replacement is subject to verification of the defect or malfunction, and proof of purchase is confirmed by the original dated sales order. Upon inspection, if the equipment proves to be functioning properly, or is found to have been damaged due to use outside of recommended practices, Tassel may decline to issue a replacement without additional fee and may assess shipping and handling fees to the customer.

Note: Ticket Scanning Equipment rented through our partners at FELLO are not subject to this warranty. Please see the vendor's policy for more information.

Sourcing Equipment Outside of Tassel

Tassel warrants that the equipment we offer is tested, reliable, and proven to perform consistently with our software and services. If the client chooses to source their equipment outside of Tassel, no warranty is offered.

Tassel Support will be on hand to assist with technical issues during testing and rehearsal, but our ability to provide detailed troubleshooting assistance will be limited in cases where unknown equipment is being used.

Please refer to our technical specifications page for more information.

Contact Us

If you have any questions about our equipment warranty or equipment specifications, please contact us by email at [email protected]